Frequently Asked Questions
Everything you need to know about our sustainable collections.
How long will it take to receive my order?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are your products ethically sourced?
Yes, we prioritize ethical craftsmanship and sustainable materials. We work directly with artisans to ensure fair wages and safe working conditions across our entire supply chain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my shipment?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.
Do you offer gift wrapping services?
Absolutely. You can select the 'Gift Wrap' option at checkout to have your items beautifully packaged in eco-friendly materials along with a personalized note.