Returns & Exchanges
At Earth Heir, we value the craftsmanship and heritage of our products, and we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer a 14-day window for returns and exchanges on all eligible items in their original condition.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the item in its original packaging, ensuring all artisan tags and certificates of authenticity are included.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center.
Quality Review & Refund
Once our team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing